Return & Refund Policy

Because each item is made to order and personalized, we do not accept returns or exchanges for reasons such as incorrect size, color choice, or personalization details entered incorrectly at checkout.

Please review your order carefully before completing your purchase.

Custom & Personalized Items

All of our products are created specifically for you based on the information you provide, including names, wording, and design selections. For this reason:

• We cannot offer refunds or exchanges if:

  • The wrong name, word, or spelling was entered at checkout

  • An incorrect size or color was selected

  • You change your mind after placing the order

If a new item is desired due to an error made during checkout, a new order must be placed.

When We Do Offer Replacements or Refunds

We stand behind our work. If there is an issue caused by our error or a production defect, we will make it right.

You are eligible for a replacement or refund if:

• There is a grammatical or spelling error made on our end

• The item arrives damaged, misprinted, or defective

• The final product does not match the approved personalization submitted

This policy aligns with our production partner’s (Printify) standards for made-to-order items.

How to Report an Issue

If your item arrives with a defect or error:

1. Contact us within 7 days of delivery

2. Include:

   • Your order number

   • Clear photos showing the issue

3. Email us at: shopmintypet@gmail.com

Once reviewed, we will offer a replacement or refund, depending on the situation.

Important Notes

• We do not accept returns on worn, washed, or used items

• Slight variations in placement or color may occur due to the printing process and are not considered defects

• Shipping delays caused by carriers are not eligible for refunds

Final Sale Acknowledgment

By placing an order, you acknowledge that:

• Your item is custom-made specifically for you

• All sales are final unless a defect or error occurs due to our mistake